FAQ's

How do I know what the total cost of renting a Campervan is going to be?

Just use our booking engine! After you enter the details of the rental you wish to make, you will see a list of Campervans along with prices. These are the Base Prices, without extras. When you click “Select” beside your chosen Campervan, you will be taken to the Optional Extras page. All extras will be listed here, along with prices. Choose the Extras you want, and click “Add these extras”. The next page will show you a detailed summary of the cost of the rental. At any stage during the process, you can choose to send yourself a Quotation via email.

Where can I get a picture and more detailed specification of the Campervan?

From the list of prices, just click the picture of the Campervan, and you will be shown more detailed information on the vehicle. This will normally include diagrams of Day and Night layouts showing sleeping arrangements, and full specifications of the Campervan.

Are there other charges to consider?

The main cost of the Campervan Rental is going to be the Base Price, along with any Optional Extra’s that you choose.

In addition to this cost, before returning your RV or Campervan it is usually required that you clean the vehicle so that it is ready for use for the next renter. If you return the Campervan in a condition that is not clean and ready for use, you are likely to be charged with a cleaning fee.

How can I make a booking after I receive an email quotation?

Included in the Quotation Email will be a URL link to the booking engine. Simply click on the link or copy and paste the link into your web browser. This will take you to your original Campervan Rental quotation on our web site. If you wish, you can then amend your quotation, changing dates, berth sizes or any other options you choose. As you make changes, the quotation will update to reflect the changes you make. When you are satisfied with your quotation proceed through the booking process, and make a booking by entering your credit card details.

Is my credit card charged the full rental amount when I book?

This depends on how far in advance of the pickup date you are booking. Our normal practice is to take a deposit on confirmation of the booking of around 40% of the total cost of the rental. The remainder of the rental charge is taken around 60 days before pickup of the Campervan.

If you are booking with less than 60 days to go before the pickup date, we will need to take the full amount of the booking on confirmation.

Please note, we only charge your credit card these amounts after we have received confirmation from our Partner that the Campervan is available.

Are Unlimited Mileage/Kilometers included in the price of the Campervan Rental?

Our booking engine will display limited or unlimited kilometers / miles for each Campervan Rental quotation where available.

If the particular Campervan offer includes a limited kilometers or mileage package this will be displayed near the price of the vehicle. The system will also display information on the Mileage/Kilometers you get per day with the Campervan and how much is charged for exceeding this amount. You multiply the per day kilometers/miles included in your rate by the numbers of days hire to get the total kilometers / miles free.

Are taxes included in the price?

All local taxes, such as VAT, state and provincial taxes, are included in our prices.

Is insurance included in the price?

Yes, insurance is included in all our quotations. Please note, however, that in most cases there is an Excess Amount clause in the insurance. This means that you would be liable for a set amount of the cost of any damage you cause to the Campervan. For example, you may be liable for the first €1000 of damage. This is usually handled by the partner taking a deposit from your credit card when you pick up the Campervan. If the Campervan is returned undamaged, this deposit will be refunded to your credit card. The return of the deposit can take up to 2 weeks, depending on the Partner.

The amount of the Excess / Damage deposit will vary from partner to partner. In some cases, you will be able to take advantage of an excess reduction package. If this option is available, it will be listed as an Optional Extra for your Campervan.

Is there is a minimum hire period?

In general, they range between 3-7 days in low season to 14 days in high season.

Can I pick up and drop off the Campervan on a Saturday or Sunday?

Saturdays may be possible, depending on the Partner, but in general there is no service available on a Sunday. Our Booking Engine is intelligent and where Saturday and Sunday service is available the software will allow you book. If it is not possible, then you will get a “NO Quotation” message. In this case you should try changing your pickup and dropoff dates to not include Saturday or Sunday.

Can I make a One-Way hire in a Campervan?

We can arrange an international one-way rental and we provide examples on the website. Send us an enquiry if you would like other one-way destinations

How do I get to the rental location?

We can arrange for you to be picked up at the local airport or a hotel in the same city.

How long does it take to take delivery of the Campervan?

Please be aware that the process of taking delivery of a Campervan is very different to picking up a Rental Car, so please allow 1-2 hours for collection. Paperwork and contracts must be completed, your credit card may have to be charged for the insurance excess and any Extras that have been ordered have to be checked. You also have to be shown how to use all the Campervan systems (heating, waste treatment, cooking etc.), and the Campervan has to be inspected to note any pre-existing damage. After this check you will be asked to sign a document saying you agree that the inspection was correct. All of this takes time, and cannot be rushed.

What kind of instruction will I be given about the vehicles, their appliances, and how to use them?

You will receive a full orientation tour of the Campervan, including maintenance operations and your responsibilities when using the Campervan. The Campervan should be inspected to note any pre-existing damage. After this check you will be asked to sign a document saying you agree that the inspection was correct.

Do I need an International Drivers License to travel in a Campervan? Do I need a special drivers license to drive a Campervan?

Generally your full national license is enough. You do not need any special drivers license to drive our Campervans.

What happens if the Campervan breaks down during my trip?

Rental companies have nationwide 24-hour roadside assistance or 24-hour vehicle operation assistance. As most vehicles are under 2 years of age they are still under warranty by the manufacturer. If the Campervan does break down, simply call the depot where you picked it up – the telephone details will be on your confirmation document. Failing that, look at the Campervan – they generally have a contact number printed on the side!

Is there enough storage for suitcases?

Yes, however, we strongly recommend that you use soft bags instead of suitcases for your luggage. Soft bags take up less room and fit easier into the storage cupboards and lockers in the vehicle. There is plenty of storage under the beds, and some Campervans in Europe come with a large compartment (garage) in the rear where you can also store bicycles.

Les Brown has built up a comprehensive knowledge of European Motorhome holidays over the last 20 years.
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